FAQ Page

FAQs

We've compiled a list of Frequently Asked Questions we get about the website and PrintWild products. If you'd like any more information that isn't covered on this page, please contact us and we'll be happy to assist.

Questions about image processing

What media can you reproduce from?

We can print from colour or black & white negatives, photographs or slides. In fact, if there is an image that needs reproducing, we can do it.

Can you work from old photographs?

Old photographs, drawings and paintings can be scanned and printed. The results are often better than the original.

Can you remove blemishes from pictures?

Yes, minor blemishes can be removed; we can also rejuvenate pictures. For images that need a lot of editing, an additional fee will be charged. 

What resolution do you print at?

Various materials need to be printed at different DPI (dots per square inch) depending on the porosity of the material. Our results are always of the highest quality. 

What colour profile must I apply to my image?

We work in sRGB. If you send us another colour profile we will convert to sRGB because we are accustomed to getting the correct colours through from prepress to printer using these SRGB colour profiles. 

Questions about ordering online

How much are the delivery costs?

Delivery is free for purchases over R500.00 and couriered to major cities in South Africa. 

For outlying areas there is a small surcharge on your free delivery to compensate for third party costs.  You can see a list of the major cities on our order form

If you need an overnight service, let us know, and there will be a charge for costs over and above economy freight.

I want to send you 50 images for A4 print reproduction; do I have to load them all in your system?

No, you can upload one, set the quantity to 50 and then file transfer the remainder using any of the great solutions out there like, www.yousendit.com, www.wetransfer.com, www.dropbox.com or drive.google.com. Just remember to let us know in the comments that you have done so.  

I am having issues with submitting my order

The most likely reason is that your browser is using old files that are outdated or incorrect.  To fix this, visit the Start Your Order page and refresh your cache:

From a Windows PC:  Hold [Ctrl] + [F5]
From a Mac:  Hold [Apple] + [R]

Alternatively, during an upload, your network experienced a drop in connectivity, or was too slow to upload the file within the time limits of our server. Please retry the upload, preferably at a time of day where you experience more stable and a speedier internet connectivity.

If that doesn't work, you can use a free service like www.wetransfer.com to send us the file, and we will place the order on your behalf.

Product questions

Do you attach hooks and string or any other type of hanging accessory?

Canvas frames are hung straight from the top box frame profile.

Mounted prints are hung directly off the raiser bars.

Acrylic prints come with special wall mounts that are used to fix to the wall. 

Will the print fade or lose colour?

Inks are guaranteed not to fade for 75 years under normal indoor lighting conditions. 

Do your canvas prints have a protective coating?

Yes, our canvas prints are sprayed with a special protective coating that will protect them from dusting and cleaning.

How is the final size of framed products calculated?

In the online order system, you specify the size of the actual print. The matt board and frame profile go around this, so the resulting product is larger.

Classic Photo Frame: We use either a 44mm frame profile (for A2 and smaller) or 55mm frame profile (larger than A2). The matt board is a standard matt white and ranges from 50mm to 85mm.
Contemporary White Frame: Uses a 30mm frame profile for a contemporary look. The matt board is premium matt white with similar sizes as above.
Bamboo Deep Frame: Framed in a 45mm deep bamboo veneer with white interior sides. The matt board is premium matt white with similar sizes as above.
Ballyhoo Frame: A thin, slightly textured frame profile with a 16mm face and 25mm side. The wide matt board is premium white.

Will you brand your products with badge?

We may stick a sticker on the back of your product stating, manufactured by PrintWild.  You can request that this is not done for any specific order. 

PrintWild resellers can request an additional sticker with their own branding be added to the back of any print alongside the PrintWild sticker.  The stickers will need to be provided by the reseller and will be kept by PrintWild for future orders.

Marketing questions

Can I use the images on your website to market your products on my website?

Yes you can, you just need to please offer a hyperlink on your website back to www.printwild.co.za

I cant complete my reseller application form

Your application unfortunately it does not contain sufficient information to qualify you as a reseller.  Without a website for us to check we are unable to assess your eligibility as a professional in the photographic, arts or design industry.

If you can provide us with further information to support your application we will gladly review it again.

Do you offer Professional Photographers a service?

Yes, we create long lasting relationships and get to know your preferences. This ensures that we work to your specific requirements. Special online accounts can be set up for our clients.