Frequently asked questions (FAQ)
How long does it take to get my order?
We take five working days from payment received to ready to ship. Should we be experiencing high volume we will communicate this with you. Once your artwork has been shipped you will be sent courier tracking details should you wish to follow up on the delivery of your piece.
How much are the delivery costs?
Delivery is free and couriered via Berco express whilst photographic prints are sent via speedmail from post office to post office.
Should you need an overnight service there will be a charge for costs over and above economy freight.
Will the print fade or lose colour?
Inks are guaranteed not to fade for 75 years under normal indoor lighting conditions.
Do your canvas prints have a protective coating?
Yes, our canvas prints are sprayed with a special protective coating that will protect them from dusting and cleaning.
What colour profile must I apply to my image?
We work in sRGB. If you send us another colour profile we will convert to sRGB because we are accustomed to get the correct colours sending from prepress to printer using SRGB colour profiles.
Do you offer professional photographers a service?
Yes, we create long lasting relationships and get to know your preferences insuring that we work to your specific requirements. Special online accounts can be set up for our clients.
Do you attach hooks and string or any other type of hanging accessory, or will the client have to do this?
Canvas frames are hung straight from the top box frame profile. Mounted prints are hung directly off the raiser bars. Acrylic prints come with special wall mounts that are used to fix to the wall.
What resolution do you print at?
Various materials need to be printed at different DPI (dots per Sq inch) depending on the porosity of the material. Our results are always of the highest quality.
Can you remove blemishes from pictures?
Yes, minor blemishes can be removed, we can also rejuvenate pictures. For images that need a lot of editing an additional fee will be charged.
Can you work from old photographs?
Old photographs, drawings and paintings can be scanned and printed. The results are often better than the original.
What media can you reproduce from?
We can print from colour or black & white negatives, photographs or slides. In fact, if there is an image that needs reproducing, we can do it.